General Terms and Conditions of Sale

9. To access any discounted rate, it is mandatory to present documentation proving compliance with the conditions required by the resort for this purpose. In general, and without prejudice to any additional documentation that the resort may request:

• Clubs: Proof that the holder is a member. Each resort may additionally require documentation proving that this condition is valid on the date the ski pass is issued.
• Large or single-parent families: Valid family card or equivalent documentation deemed sufficient by each resort.
• Persons with disabilities: Official card or certificate verifying the degree of disability and whether or not assistance is required.
• Residents or registered inhabitants: Certificate of residence and any additional documentation required by each resort, if applicable.
• Family packs: Family record book or equivalent proof, and ID cards of family members

10. The price of the ski pass includes the mandatory Passenger Travel Insurance (AOV) and the applicable VAT rate (10%). The season ski pass price does NOT include accident insurance coverage for injuries on the slopes or within the resort’s facilities, except for those caused directly by ski lifts (AOV), when duly proven. (In this case, incidents resulting from misuse of the lift by the customer or from negligence, carelessness, or any other attributable cause are expressly excluded.) The holder of the ski pass—or anyone requiring assistance from resort staff or third parties—will be responsible for paying the cost of such services and any damages caused to the resort, its property, or individuals, except in the cases indicated above. It is likewise the responsibility of the ski pass holder to take out a personal accident insurance policy that provides coverage in case of an accident within the resort’s facilities. The resort strongly recommends that customers obtain such coverage.

11. Users may inquire about all special offers or discounts available for different groups at FGC-managed resorts, along with the required documentation and eligibility criteria.

12. No season ski pass will be issued until personal data have been verified and the resort has confirmed—based on user-provided documentation—that all eligibility requirements for applicable offers or discounts are met, and that payment has been made through one of the resort’s authorized channels. Once the ski pass has been issued, no changes to another type will be allowed if it has already been used.

13. The resort reserves the right to carry out any checks it deems appropriate (which may include visual recordings) and may require individuals to provide identification in order to prevent fraudulent use of ski passes and ensure compliance with the buyer’s obligations. Skiers/snowboarders must identify themselves upon request by resort staff, presenting their national ID card or equivalent proof of identity.

14. The resort offers certain professional ski passes with specific conditions. Except for these, all other ski passes do not permit professional use of skiing.

15. All information displayed through any resort-authorized medium or distribution channel is purely indicative, especially regarding the full or partial opening or closure of the ski area and its facilities. It is the customer’s responsibility to stay informed about weather conditions and up-to-date information on the operational status of the resort as published in the daily snow report on the website and app. In case of contradiction between the snow report, other information sources, and on-site signage, the most restrictive indication (e.g., a closure notice) will always prevail.

16. Season passes under the “Season,” “No Saturdays,” and “Weekdays” categories include complimentary ski passes for other resorts and discounts at partner service companies and shops for the 2025–2026 season. These benefits can be consulted at: https://www.turismefgc.cat/es/ventajas-forfait-temporada-estaciones-montana/. The conditions of these complimentary passes are the same as those of the purchased season pass type and will be communicated through the usual channels. Excluded from these benefits are passes for Minors, Senior II, Sundays-only, pedestrian passes, or any other types with specific agreements or separate benefits.

17. In any case, the application of these General Conditions is subject to compliance with the instructions issued by resort staff in the event of any incidents.

B. Refund policy

1. All passes, regardless of their type or modality, are subject to the refund policy set out in these General Conditions.

2. For purchases made through online stores without a specific service date, customers may exercise their right to cancel and withdraw from the purchase of unused services. This must be done within 48 hours of the purchase date; otherwise, no cancellation will be accepted.

3. Cancellations must be processed through the Customer Area, under “My Purchases and Refunds” → Order History, by selecting the relevant ticket/pass and clicking on View Details. If the request is made within the established period, the option to process an automatic refund will be available.

4. The resort will not issue any full or partial refund for the amount paid for a season ski pass for any reason related to snow conditions, or when access to or use of the facilities is limited by environmental or meteorological causes that prevent or restrict the use of the ski pass, regardless of the duration of the disruption or contingency.

5. Exceptionally, in the event of an accident or a medically justified illness of the ski pass holder, with written notification submitted before 31/12/25, the unamortized amount of the pass for the affected season will be credited toward the price of the pass for the following season, provided that it is purchased by the same holder. If notification of the accident or illness is received after this date, no credit will be applied, as the affected season pass will be considered fully amortized.

* The number of amortization days is calculated by dividing the price of the season ski pass by the standard public day pass price (PVP) of the resort.

6. No other type of cancellation beyond what is set out in this document will be accepted.

7. Those who have purchased a ski pass for the 2025–2026 season and who have not reported any incident through the usual channels before the official closing date of that season expressly accept that unused passes will be considered expired and will not be eligible for any compensation.

C. Rules for the use of ski passes, passes, slopes, and facilities

1. These rules are publicly displayed on the notice board at the Customer Service Office or on the resorts’ websites..

2. To use the ski lifts, it is mandatory to have a valid ski pass or season pass issued by the resort.

3. Refunds for ski passes and season passes will only be granted in the cases set out in the Refund Policy (Section B). No refund applies when access to or use of the facilities is restricted for reasons such as weather, environmental, technical, or safety conditions.

4. In case of loss or theft of the ski pass, it is the holder’s responsibility to notify the resort immediately upon discovery. The resort may, at its discretion and depending on the specific case, block the ski pass to prevent fraudulent use.

• Loss of ski pass: The resort may issue a duplicate at a cost of €30.00 to the user.
• Theft: The resort may issue a duplicate at a cost of €2.00, provided that the user presents a police report of the theft.
• Damaged ski pass: The resort may issue a duplicate at a cost of €2.00, upon surrender of the original damaged and non-functional ski pass.
• Forgotten ski pass on the day of skiing: If the holder forgets their season ski pass, they must report the incident to the Customer Service Point at the resort and pay €10 for a day pass, according to the current PVP and the type of season pass purchased. The resort may, at its discretion and depending on the circumstances, block the season pass temporarily to prevent fraudulent use. The resort is not obliged to refund the amount paid. This may be allowed up to 2 days per season, except for La Molina, where it is limited to 1 day. This exception also applies to the La Molina + Masella product.

5. Insurance policies applicable to the ski passes will take effect from the first day the pass is used at a lift gate, according to the insurer’s regulations.

6. In case of fraudulent use (illegal resale, transfer to third parties, falsification, use of lost passes, incorrect age category, etc.), the ski pass will be confiscated and canceled with no right to compensation. Fraudulent use of any pass by a third party (including relatives and friends) also results in the withdrawal and cancellation of the pass. If it is the first offense, the pass may be reinstated only if the holder pays twice the adult day pass price applicable at that time, as a penalty. If FGC detects multiple instances of fraud in the same season, it reserves the right to deny future service to the person involved and to pursue legal action as deemed appropriate.

7. The resort reserves the right to carry out checks (including visual recordings) and may require identification to prevent fraudulent use of passes and to ensure compliance with buyer obligations. Skiers and snowboarders must identify themselves upon request by resort staff, presenting their ID card or equivalent proof.

8. All passes, of any kind, are personal and non-transferable, except for corporate passes, which are transferable but may be used by only one skier per day per pass.

La Molina + Masella ski area

The La Molina + Masella ski area offers 145 km of skiable terrain.

The shared area between La Molina and Masella is known as Alp 2500. The crossings between both resorts are clearly signposted in this sector. Those unfamiliar with the area must read and interpret the trail signage and pocket map or app, especially in the Alp 2500 sector.

To ski across the La Molina + Masella domain, a La Molina + Masella ski pass or season pass is required. With a pass from only one resort, it is not permitted to ski at the other. Crossing from one resort to the other without the appropriate La Molina + Masella pass requires the purchase of a return pass, available at the ticket offices located at the base of each resort, at a cost of €8.

Ski passes issued for the municipalities of Alp, Das, and Urús are intended exclusively for recreational skiing; professional use is not permitted.

The resolution of incidents and the application of the usage rules for La Molina + Masella ski passes will follow the same regulations.

Specific conditions for access to the Vall de Núria rack railway

Holders of a season ski pass may access the rack railway facilities directly, without prior reservation of an ascent or descent time.